Studio Onze runs a small coaching business on Instagram and WhatsApp. Four people, roughly four hundred DMs a week, and a backlog that never reached zero. The 2am messages were the worst — answered the next morning, cold by then.
What they kept
Every Manychat flow they'd already built. The setter installed as a step inside them, so triggers, tags and sequences stayed exactly where they were. Nothing to migrate.
They also kept a human in the loop for hot leads — the setter hands the thread over with a short summary the moment confidence drops or someone asks for a person.
What they cut
The by-hand triage. One setter per channel now qualifies, handles the common objections from the studio's own material, and books straight into the calendar. The VA stopped touching cold threads entirely.
Point the setter at your existing Manychat automations and let it take the next inbound DM.
Six weeks in: the backlog sits at zero most days, and show-up rate on booked calls climbed because the booking happens while intent is still warm.
Spends her days inside Manychat so operators don't have to.